Fleet management software is a necessity for anyone looking to optimize their fleet’s productivity, safety, and profits. Fleet managers who still manage everything with paper and pen are missing out, as fleet management software eliminates mistakes while streamlining day-to-day operations. As fleet technology evolves, fleet management software evolves with it, and no manager wants to get left behind. Find out what enterprise fleet management software is doing for fleets and how businesses can take advantage.
Fleet management software is integral to the daily operations of an effective fleet. Managers can assign and monitor jobs right from their computers or smartphones. On the other side, employees can accept, change, or update jobs from their mobile devices as well. There’s no longer any need to call a driver when they’re on the road. The software is even smart enough to analyze technicians’ skill sets and match them with compatible jobs. It also recognizes customers who have worked with specific technicians before and will allow managers to assign that technician to that customer again, encouraging repeat business and excellent customer service. Managers track worker time, schedule, and dispatch jobs based on technician availability and location. These are details that they can see in real-time on their screen. It’s easy to navigate and impossible to mess up.
Route optimization is also a benefit of fleet management software. Find the best route with all of the necessary stops and none of the hindrances of traffic, construction, or other delays. While technicians are on the go, GPS will track them, so you know exactly where they are. And if any changes to the route are necessary, the system will automatically update without interruption to the driver or manager. This process makes both the home office and technicians more effective.
Keep Procedures Organized
Fleets can organize everything with fleet management software. For example, managers can keep track of their employees easily with GPS technology that tracks location, job status, and employee shifts. Furthermore, the system includes a CRM feature that allows managers to track customer satisfaction. Employee performance, job satisfaction, and payment status are all important factors that the CRM can track. Managers can even order more supplies when needed, making it easy to stay on top of the business’s stock.
Technicians have everything they need to do their jobs right on their phones. They can view assignments, track time, and talk to customers all through their smartphones. All of the information accumulates in one place, and everyone on the team can access essential data at any time.
Improve Customer Service
Customer service is a top priority for any business. That’s why so many companies are using fleet management software to provide more personalized and accurate customer care. For example, technicians can update a customer when they are on the way or running late. Customers like being kept informed and will immensely appreciate this feature. As mentioned previously, the software also tracks which technicians have worked with which customers, so customers can work with the same technicians again and build on history.
Managers or technicians can easily answer any customer questions because all of the information is right there at their fingertips. And customers can enjoy the convenience of paying over the phone, in person, or online. There’s even the added bonus of recurring payments, making collecting payment effortless.
The CRM system allows the business to create a personalized experience for each customer. Work order and customer information is available in detail or at a glance, improving customer retention. Happy customers are the lifeblood of a fleet’s business; fleet management software can ensure they are satisfied.
Analytics can help managers make business decisions about anything from assets to employee safety. One significant influence of analytics is on fuel costs. Analyzing how fuel is being used and where fuel costs are coming from is an excellent way to save money. Analytics can also help managers keep up with vehicle maintenance and prevent breakdowns that cost money and hurt productivity. Tracking and analyzing unsafe driving behaviors like speeding, hard braking, and distracted driving keeps fleet drivers and everyone on the road safe from harm. There are so many uses for analytics, and taking advantage of the technology is necessary to make informed decisions for fleet management.
Fleet management software is an excellent tool that will come in handy every single day for any fleet manager who has it. Azuga is a leader in fleet technology and our fleet management software goes above and beyond in offering you the latest and greatest options for all aspects of fleet management.