There are many moving parts in a fleet manager’s job. Dispatching is just one of the many tasks involved, and it comes with its own challenges. Choosing the correct drivers, knowing where they are, and selecting suitable routes for them are all crucial to an efficient dispatching process. Luckily, you don’t have to do it all on your own. Azuga is here to help with our state-of-the-art fleet management software. In this article, we will talk about Connors Plumbing & Heating, a customer who has found great success in dispatching with Azuga’s help.
Connors Plumbing & Heating
“We service a large area with many technicians and vehicles. Finding the closest employee to a customer in a pinch has always been difficult, and maintaining up-to-date vehicle information has not been possible in the past... Azuga allows me to organize my technicians, vehicles, and jobs much faster than ever before and gives peace of mind it’s going smooth.” – Jessica Cochran, Fleet Manager
Connors Plumbing & Heating works out of South Central Minnesota and has done so for the last 70 years. Their service area is vast, spanning over 16 towns. With over 15 technicians, Jessica and her team needed to be ready for plumbing or heating emergencies wherever they might happen. This challenge meant overcoming their fleet visibility challenges with Azuga’s fleet tracking system. Let’s dive into these challenges and how the team partnered with Azuga to conquer them.
Fleet Visibility Challenges
Connors Plumbing & Heating faced three significant challenges regarding fleet visibility:
- Choosing the Right Technician– When a job came in, the Connors team found it challenging to determine which technician was suitable for the job. It was hard to juggle the technician’s location, vehicle, and the customer’s location.
- Logs– Visibility into other aspects was also challenging, particularly vehicle inspections and maintenance.
- Driver Location– Because Connors serves such a large service area, the management team had difficulty determining where their drivers were at any given time.
How Did Connors Gain Visibility?
Azuga’s fleet tracking software can tell fleet managers anything they want to know about their fleet. In Connors’ case, they wanted to know mainly about their drivers’ location and the status of their vehicles. They used three of Azuga’s key features to accomplish their goals.
- Real-Time GPS Location: Azuga provides drivers’ accurate GPS locations in real-time. This information allows businesses like Connors to quickly pinpoint where technicians are in relation to the job site.
- Geofencing: Managers can receive alerts when vehicles enter or exit a specified area.
- Engine Diagnostics: Logs are automatically kept for vehicle maintenance and inspections. This system increases accuracy and ensures consistency.
As a result, Connors enjoys a faster response time when a job comes in because they can quickly identify the right technician for any job. Azuga has increased its dispatch efficiency and, therefore, customer satisfaction. The geofences offer Jessica and her team improved visibility by sending alerts when drivers enter priority areas, such as around the office or near a customer. Furthermore, the automation of logs has streamlined reporting and alleviated managers of many tedious tasks.
Partner with Azuga to Boost Your Fleet’s Visibility
Collins has found greater dispatch efficiency after partnering with Azuga, and you can too! Our top-of-the-line GPS software is designed with fleets in mind, and our experience with fleets of all shapes and sizes means that we can mold a package to your business’s needs. Reach out to one of our experts today to try a demo of our software and see for yourself!
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