December 8, 2020
The field service management industry is rapidly growing to meet increased customer demand and keep up with technological improvements. Mordor Intelligence found that the field service management market is expecting massive growth in the coming years. Modor’s projections show a $7.05 billion value by 2025 — up from $3.14 billion in 2019.
Just a few decades ago, the industry relied on jobs based mostly on emergency repairs. Nowadays, field services have set up long-term contractual agreements that serve customer needs through repair, installation, and maintenance. This new model has made field service a more lucrative industry. As the industry becomes more fast-paced, companies are moving towards transformational technology that improves efficiency, reduces mistakes, and helps deliver a better customer experience.
As the industry grows, businesses are looking to gain an edge over their competitors. Here are three trends we foresee happening in the new few years:
AI’s spread is speeding up as it becomes apparent just how many different fields it can be employed within. Gartner found that 59% of the top companies they surveyed were in the process of implementing or had already implemented AI or machine learning projects by 2022. Here are a few examples of how AI can be applied to field service management:
According to a 2017 study, 52% of field service businesses still operate their business manually. Moving forward, Astea International predicts that 86% of field service leaders will likely look to move to a more mobile initiative. A cloud-based field service management software can rapidly resolve many common issues, including out-of-stock parts and jobs over time. For example, instead of calling your office staff every time challenges arise, clients can resolve these matters in real or almost real-time within the FSM software. This rapid problem resolution applies to scheduling and sourcing, where alerts can save customers time and money.
Wearables are mini-computers that measure various types of data and help display it for a field technician to see. Here are some of the most common wearables you can see in the field service market and how they can impact technicians.
Wearables can increase safety and boost the productivity of all technicians. As a result, your company may see a decrease in accidents and the cost associated with them. Wearables are great tools during training as well. What’s more, you can send a new technician out to a client and have a senior technician guide them through the steps of a job remotely through the use of wearables.
Field service companies are quickly taking a survival-of-the-fittest approach to the management process. Those who can adapt with new technology will succeed — those who do not won’t be able to maintain the same pace.
Azuga is a field service management software that manages your entire field service business in one place. It does everything from optimizing routes and schedules to managing work orders and even consolidating client information. Not to mention, Azuga has experience in all of the major industries and will guide you on ways to succeed with our platform. Get on the new wave of cloud-based FSM software and increase your bottom line with Azuga.
December 8, 2020
The field service management industry is rapidly growing to meet increased customer demand and keep up with technological improvements. Mordor Intelligence found that the field service management market is expecting massive growth in the coming years. Modor’s projections show a $7.05 billion value by 2025 — up from $3.14 billion in 2019.
Just a few decades ago, the industry relied on jobs based mostly on emergency repairs. Nowadays, field services have set up long-term contractual agreements that serve customer needs through repair, installation, and maintenance. This new model has made field service a more lucrative industry. As the industry becomes more fast-paced, companies are moving towards transformational technology that improves efficiency, reduces mistakes, and helps deliver a better customer experience.
As the industry grows, businesses are looking to gain an edge over their competitors. Here are three trends we foresee happening in the new few years:
AI’s spread is speeding up as it becomes apparent just how many different fields it can be employed within. Gartner found that 59% of the top companies they surveyed were in the process of implementing or had already implemented AI or machine learning projects by 2022. Here are a few examples of how AI can be applied to field service management:
According to a 2017 study, 52% of field service businesses still operate their business manually. Moving forward, Astea International predicts that 86% of field service leaders will likely look to move to a more mobile initiative. A cloud-based field service management software can rapidly resolve many common issues, including out-of-stock parts and jobs over time. For example, instead of calling your office staff every time challenges arise, clients can resolve these matters in real or almost real-time within the FSM software. This rapid problem resolution applies to scheduling and sourcing, where alerts can save customers time and money.
Wearables are mini-computers that measure various types of data and help display it for a field technician to see. Here are some of the most common wearables you can see in the field service market and how they can impact technicians.
Wearables can increase safety and boost the productivity of all technicians. As a result, your company may see a decrease in accidents and the cost associated with them. Wearables are great tools during training as well. What’s more, you can send a new technician out to a client and have a senior technician guide them through the steps of a job remotely through the use of wearables.
Field service companies are quickly taking a survival-of-the-fittest approach to the management process. Those who can adapt with new technology will succeed — those who do not won’t be able to maintain the same pace.
Azuga is a field service management software that manages your entire field service business in one place. It does everything from optimizing routes and schedules to managing work orders and even consolidating client information. Not to mention, Azuga has experience in all of the major industries and will guide you on ways to succeed with our platform. Get on the new wave of cloud-based FSM software and increase your bottom line with Azuga.