Field Service Management

How Field Service Management Solutions Improve Operational Efficiency

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Fleet managers have a lot of different tasks on their plates. There is so much for them to do that it can be challenging to keep track of everything without the right tools. Field service management software is an absolute necessity for most modern fleets, as it makes day-to-day operations so much easier and frees up time for fleet managers to focus on big picture tasks. Field service management software has various benefits for fleets, from improving customer service to improving operational efficiency. In this article, we will discuss the benefits of FSM (field service management) software so you can determine if it is a good fit for your fleet. 

Improve the Dispatching Process

Overseeing dispatch is an enormous part of a fleet manager’s job. Anything that makes dispatching easier should be considered a bonus in any fleet. How can dispatching be made easier? Field service management software has many features that streamline the dispatching process. From a fleet’s field service management software, a fleet manager can assign jobs to drivers and crews in the field, even specifying a lead technician if needed. While technicians are working, they can monitor the jobs and work order statuses for one-time, recurring, and multi-day jobs, all from their field service management screen. 

While drivers are traveling, fleet managers can monitor their routes and even optimize them with route optimization software, saving fuel and time. They can change routes and jobs as needed, and technicians can accept and modify what they need from their smart devices. Communication becomes much easier with field service management software, so fleet managers don’t have to constantly check in or worry about what their drivers are doing. 

Keep Track of Worker Time

Managing employees’ times and schedules can be a challenging feat to accomplish. The more employees under a manager’s belt, the harder it is. That’s why field service management software exists to make it easier. FSM software allows managers to track worker time on a simple or granular scale and everything in between, depending on what they need to know. Gather data from your field service management software to determine how many people you need to have on hand at any given time, and schedule based on that real data so you always have the right amount of technicians for your workload. 

Easily Manage Finances

Managers can create and manage estimates and invoices within Azuga Works. All of the necessary financial information is available at the click of a button, making it easy to create the documentation customers need to understand their payments. Being able to provide customers with invoices and estimates quickly improves a business’s customer service reputation. Customers like to know what they’re paying upfront without going through a hassle, so having that information readily available is crucial to running a successful business. 

Furthermore, Azuga Works can generate reports that give managers detailed information on their finances. Azuga Works can process payments and track financial data, so all of the information in these reports is up-to-date and accurate. Managers can use this data to make important business decisions to help their company grow and succeed. 

Track Vehicle Maintenance

Vehicle maintenance is a critical part of a fleet manager’s job. If a vehicle breaks down, that can put a driver in danger and significantly hinder productivity for several days or longer while that vehicle is repaired. To keep fleets efficient, fleet managers can set up maintenance alerts through their field service management software. These alerts will tell managers when vehicles are experiencing issues that need attention, such as engine issues or low tire pressure. Managers can even set up scheduled maintenance alerts for routine maintenance, so problems do not arise in the first place! 


Field service management software is a necessity for fleets of any size. Managers' jobs are hard enough. Why make them even harder by struggling where you don’t need to? Azuga Works is a top-of-the-line field service management solution that includes all of these features and more. Try out a demo of Azuga Works and see the difference for yourself!