Fleet management is challenging, especially if your business lacks dedicated field service management (FSM) software. The right fleet management solution helps you monitor traffic conditions, locate fleet vehicles in real-time, and reduce accidents by improving driver performance.
When choosing the best field service management software for your team, consider factors such as price and ease of use. Not all FSM software offers intuitive interface features and real-time data updates, so it’s important to find the solution that truly meets your needs.
In this article, we’ll provide the information required to select the best field service management software.
What to Consider When Choosing Field Service Management Software for Fleet
1. Vehicle Tracking and Navigation
Through field service management software, you can provide customers with frequent updates on their deliveries.
Not all fleet service software solutions offer this feature, so when choosing FSM software for your fleet, confirm that it comes with GPS tracking that provides real-time notifications regarding vehicle location. This way, you can quickly determine driver progress and provide more accurate delivery times when customers ask for updates.
2. Mobile Invoicing for Customers
When choosing field service management software, opt for solutions that provide mobile invoicing.
Your chosen software should enable field technicians to collect and settle payments onsite once the customer project is completed. It should also permit cross-sells on the spot. This way, you can generate more revenue for your business and achieve better business ROI in a shorter amount of time.
3. Real-Time Updates and Detailed Reports
Data-driven decision making is essential for any fleet business looking to improve service delivery and build a reputable brand.
A fleet manager needs detailed data to schedule vehicle maintenance and assign vehicles to drivers. The best field service management software offers real-time updates on vehicle usage, recording driver misconduct like sharp braking, speeding, and idle time that may affect a vehicle’s performance.
4. Automated Dispatching and Scheduling
Transitioning to digital field service management software allows fleet managers to receive real-time reports. This streamlines communication, gives better line of sight into team productivity, and provides access to actionable data.
The best field service management software provides automated scheduling and dispatching features. Your FSM solution should have the latest telematics technology; this will provide real-time traffic data for your team, helping you reduce idle time and cut management costs.
5. Compliance with Fleet Regulations
Fleet companies must comply with many regulations, including Hours of Service (HOS). When you choose field service management software for your fleet, you should determine if it can help your team comply with such regulations.
With efficient field service management software, you can keep an up-to-date record of your drivers and determine which drivers in your team are the best fit to take a trip. This way, you can reduce accidents and avoid violation fines.
When choosing a field service management software, you should ask your vendor about compliance with traffic regulations in your country or state. Azuga FSM and field service management software is compliant with all regulations, giving you essential peace of mind.
6. Customer Support
Before choosing field service management software for your fleet, determine if the vendor offers reliable 24/7 customer support. If the service provider has a dedicated customer support desk, you can reduce downtime in your fleet by immediately receiving assistance.
Reliable FSM software should provide an array of helpful tools, including a simple user interface, maximum speed, mobile-friendliness, and ability to address your fleet issues. Azuga fleet management software offers all of the above features and more, making it one of the best field service management software options for fleets.