A company that values its fleet will invest in the right technology to ensure it offers value to the business. There are numerous fleet tracking and management solutions in the market, and choosing the right one can be quite daunting. Consider factors like real-time customer support, pricing, and product strategy when choosing the right fleet tracking software and vendor for your business.
If you are confused about choosing the best fleet tracking app or vendor for your business, take your time to go through this article. Here, we dive into five factors you should consider when choosing the best fleet tracking vendor for your company.
1. Vendor’s Reputation
Vendor reputation is an essential element you should consider when shopping for your business's best fleet tracking app and system. A legit fleet tracking vendor should have a positive reputation in the industry. Listen to what customers are saying about the vendor on social media and other customer review sites.
The best fleet tracking vendor for your business should have excellent reviews and ratings. They should have been offering tracking solutions in the industry for years.
2. Feature-Rich Software
Each commercial fleet has its own specific needs and goals. One fleet may need to integrate many types of vehicles into the same software while another may run a single vehicle make and model. One fleet may need routing information with several dynamic stops throughout a workday while another may be looking for routing information for long-haul drives.
There are also universal needs that every fleet has in common. We should all be aiming to improve fleet safety, reduce fuel waste, and maintain compliance.
Search out a vendor whose software package offers features to help you achieve your fleet’s top aims. It should also help with universal fleet needs like safety, efficiency, maintenance, and more. You’ll know you’ve found a perfect fit when you find a customizable fleet tracking software package with all of the options your fleet needs to run smoothly day after day.
3. Pricing and Value
When it comes to fleet tracking services, you should always look for the best value for your money. Don't go for the lowest price when choosing the best fleet tracking app for your business if you want to get quality services. Consider value when settling on a premium fleet tracking app for your company.
The fleet tracking vendor should be willing to work with you as your business grows to find the best fleet tracking solutions for your company. As a business, you should focus more on striking a balance between cost, quality, and reliability whenever you choose a tracking solution for your vehicles.
Notably, when reaching out to a vendor, you should ask about the different products, packages, and pricing policies they offer. You should also find out the benefits of choosing a specific fleet tracking vendor over other industry competitors.
4. Effective Communication
The best fleet tracking vendor should always be around to listen and respond to all your issues. They should deliver on time and meet your expectations. The vendor should also have a plan to handle unforeseen problems that may arise and, most importantly, communicate such plans to you on time.
A reliable vendor will normally contact you and inquire about how they can improve their services. If you have a larger team, you'll need a fleet tracking vendor to offer you local and responsive support for the business. To ensure efficiency, the vendor should offer cloud-based support services to clients. Using this feature, you can monitor your fleet from any device at any time.
The easiest way to learn about the vendor is by listening to what their current customers say about their services. You should not subscribe to a fleet tracking vendor that won't ensure on-time responses and strong service for your fleet.
5. Vendor Product Strategy
A reliable fleet tracking vendor should have a clear product strategy. Before you can subscribe to their service, you should first ask the vendor about their product strategy. Does the company have a product roadmap, are they members of professional trade associations, do they have a registered trademark, and does the company work closely with the industry consultants?
The vendor should improve the fleet tracking app regularly to make it more effective and reliable. Routine small adjustments on the vendor's products are an indication of growth and attentiveness to industry dynamics. You want a vendor that is open to change and willing to improve their service to meet your business's challenges while growing.
What You Get with the Best Fleet Tracking Solution
Any business with an extensive fleet deserves a fleet management solution from a reliable vendor. With a fleet tracking system, the business can track its fleet cost-effectively. If your business relies heavily on transportation, a quality fleet tracking system can reduce operation and staff costs.
A real-time tracking app from Azuga can enhance vehicle safety by keeping you posted on vehicle location. If your business depends solely on transportation, you will need a reliable fleet tracking system to ensure a successful fleet operation, fleet management, and reduce the overall running cost, such as fueling and vehicle maintenance. The best fleet tracking app comes with a GPS tracking alert, which means you can receive a real-time update on each vehicle’s location.
When looking for the best fleet tracking vendor for your business, you should focus on quality and reliability. The vendor should offer real-time tracking solutions, scalability, cloud-based support, and a quality user interface for the fleet tracking app.
You should also ensure the fleet tracking vendor offers client-based services, especially if your business is growing fast. The vendor should have your interests at heart and offer reliable fleet tracking solutions that fit your team.