Fleet Management

Fleet-Based 24x7x365 Customer Service: a Shining Example

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Over the last couple of decades, Horizon Lighting has helped build some of the most prestigious HOAs and park areas across California, working with premier home builders and landscape companies. It offers custom-tailored lighting maintenance contracts across Southern California and the San Francisco Bay Area for commercial properties, HOAs, and retail shopping centers.

As a family business with three generations of lighting and electrical experience, Horizon Lighting takes pride in its quality of service. Technicians are available 24x7x365 with a response time of 2 hours or less. Towards maintaining service standards and operational efficiency, the company has deployed Azuga Fleet Tracking on its entire fleet of 80 vehicles.

“We are Apple Mac users. We are impressed by Azuga’s ease of use compared to other systems we’ve seen. Their focus on driver scores and safety really stands out, and so does their customer service.”

Casey Van Der Linden, Fleet Manager, Horizon Lighting Inc.

Braking and acceleration behaviors have remained consistently low, with fewer than 10% of drivers having ‘Poor’ scores most months.

Horizon Lighting began using Azuga in March 2016 as a pilot with ten units. Seeing the value provided by Azuga’s features and services to improve driving behavior and operational efficiency, Horizon began deploying Azuga’s units on all of their 80 vehicles from Nov 2016. More than half the fleet comprises Chevys, and a third are Fords.

A reduction in instances of speeding directly translates into a higher Fleet Safety Score: 

  • Speeding behavior in the Horizon fleet has improved over the past year, reducing the number of ‘Poor’ drivers from 10% in May 2017 to 5% in April 2018.
  • Idling has shown a gradual decrease over the past year from 40% in May-Jul 2017 to 35% in Feb 2018.

Horizon Lighting provides a shining example of how a business can use fleet tracking to enable efficient customer service in a safe, fuel-efficient way.