Field Service Management

Tools to Look for In Field Service Management Software

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If you’re not using field service tools to optimize your fleet’s day-to-day operations, you’ll likely find that you’re missing out on advantages that your competitors are enjoying right now. Field service management software offers these tools to help you end to end with every aspect of fleet management, from dispatching drivers to making important financial decisions. You’d be surprised at all of the different advantages that fleet management software can offer you. However, there are so many options on the market that it can be hard to know which software is best for your fleet. Luckily, we’re here to help you narrow down what features you should look for when selecting your field service management software. 

GPS Tracking in Real-Time

If your field service management software doesn’t offer real-time tracking, it won’t be of much use to you. Real-time tracking provides too many benefits to list, but here are a few of the most important ones: 

  • Know where to find your technicians. The most obvious is that you know where your crew is at all times. Therefore, it’s much easier to schedule jobs knowing who you have available and where they are. 
  • Get your technicians where they need to be. Route optimization helps you get your crew from Point A to Point B as efficiently as possible, with as many stops as they need along the way. Route optimization saves your company money on fuel and improves customer service because your techs always get there on time!
  • Minimize or eliminate theft. You can set up geofences on your assets so that when they exit a certain perimeter that you designate, you’ll get an alert to your phone and can alert authorities to exactly where your asset is so they can recover it as quickly as possible. 

Useful Scheduling and Dispatch Features

Dispatching and scheduling can be some of the most challenging parts of a fleet manager’s job, but they don’t have to be frustrating. Field service management software can make it easy to dispatch workers because all of the information you need is available on one screen. You can assign jobs to techs with just the click of a button, even assigning a lead technician if you need to. 

While your crew is working, you can monitor them on the job and get an update from them as soon as they’re done. Sort all of your jobs by urgency or how long they’ll take, whether they’re recurring or multi-day. 

On the tech’s end, they can mark the work order complete right from their phone and move on to the next job as soon as they’re done. Nothing gets lost in communication when you’re using field service management software; communication is built right in. 

An Extensive Customer Database

When you have hundreds of customers for your business, you need to pull up a customer’s information quickly and easily. A good field service management software will allow you to do this. Accessing a customer’s history, invoices, and notes whenever needed will enable you to answer customer disputes and questions quickly, easily, and accurately. Such detailed records can boost your business’s customer service reputation. Furthermore, you can help your business build a relationship with your customers by assigning the same techs whenever they need assistance. 

Actionable Data

Your field service management software should track critical data metrics that help you make business decisions that gear your company towards success. Suppose your software connects with your payment system and accounting system. In that case, you should easily obtain these data points to generate reports that answer important questions regarding your earnings, spending, or anything else that you want to know. 

Invest in a Software with Everything You Need

If you’re looking for software with all of these features and more, you don’t have to look very far. Azuga Works has everything you could need for field service management software, including everything mentioned in this article. Find out what you can do by trying out a free demo today and see what benefits you’re missing.