FSM Software for Enterprise Fleet Companies: The Differences You Need to Know About

January 22, 2021

If you operate a field service business today, it’s almost impossible to compete without good field service management (FSM) software. FSM software allows you to keep track of your technicians as they go about their work, keep up with fleet maintenance and compliance issues, and ensure your operations run smoothly and safely. But not all FSM packages are alike — some are targeted specifically for enterprise businesses, while others only work for smaller fleets, and still others can scale between the two.

Small Business FSM Software

Small businesses have different needs than their enterprise counterparts. With only a handful of employees in a small area, the priorities are vastly different from enterprise-level companies with hundreds or even thousands of vehicles on the road across several states or even the entire country. Here are the features you’re likely to see highlighted in small business FSM software.

Price

Top of the list for many small businesses is price. While all companies want to get the most bang for their buck, a small fleet may not have the capital for a large upfront investment, even if the ROI is quick. 

For this reason, many small businesses turn to open source software solutions or packages, where you purchase the device and get the software for free. But with field service management software, open-source options and plug-and-play devices are often a poor choice. These software packages may not be updated regularly — or at all. They also may not offer adequate support if something goes wrong, and many are vulnerable to security breaches, potentially putting your business and your customers at risk of data theft.

Ease of Installation

Next, small businesses need a device and software that offer a quick install and that require little to no training to use. Smaller field service companies simply can’t take their vehicles out of commission while mechanics install new devices. They also don’t have the time to sit through hours of classes to learn to use their new software. 

FSM solutions that run through a simple plug-in OBD device offer a quick installation that won’t tie up vehicles in the mechanic’s bay during installation. Instead, managers can simply connect the device to the OBD port in each vehicle, then send drivers on their way. Likewise, software that offers an easy-to-understand interface with a useful dashboard and plenty of support options allows fleets, small and large alike, to skip long training sessions and learn on the fly instead.


Enterprise FSM Software

ROI is often more important in an enterprise fleet than price, and installation may not be nearly as concerning. Instead, enterprise companies need software that will track large fleets all on the same screen or even integrate multiple fleets into the same reports. They want the ability to integrate their software with other solutions they’re using to run their business and they may need to track other large assets beyond standard fleet vehicles. 

Visibility Across a Large Fleet 

Many small-business-targeted FSM solutions may only be able to track a handful of vehicles at a time. This limitation means a large fleet would have to fracture their business into smaller teams and track them separately. While this might work in some instances, it doesn’t offer optimal visibility into all facets of your field service business, and that could mean critical data gets lost in the shuffle. 

FSM solutions geared toward enterprise fleets must be able to track more than 100 vehicles at once on the same screen. They also must have management features for drilling down and looking at specific groups within the fleet, or even individual drivers, as needed. Reporting should be offered for the entire fleet as a single group, but should also offer the ability to view smaller focus groups or jobs with a specific target or purpose. 

Integrations and Partners

In an enterprise environment, FSM software will only be one part of the technology that runs your business. Ideally, you want an option that integrates with other software solutions like Salesforce or WEX. Look for an FSM solution that partners with other software companies to offer the best integrations possible for your business.

There’s another type of partnership that can be important for your enterprise field service business. Business partnerships with companies that provide insurance or other business services can be beneficial in your FSM solution. You may also find partnerships with professional organizations or governmental regulators, which offer cost savings or other benefits. The more partnerships your FSM solution provides, the easier it will be to integrate into your daily operations.

Asset Tracking

Finally, many enterprise fleets have more to track than just vehicles. If your FSM solution tracks only a specific type of truck or only vehicles with OBD ports, you may be missing out on the benefits of GPS-based asset tracking. In an enterprise fleet where these assets may move between a host of far-flung locations, this type of tracking is even more critical.

With properly integrated asset tracking, your field technicians can see the location of large equipment like backhoes and generators at a glance. And you can geofence large assets to give you alerts whenever they’re on the move. Reporting can even let you know which assets are being used to their potential and which are sitting idle and could be put to better use.

Scalability Matters

No matter the size of your business or the number of vehicles your drivers and technicians operate, scalability is always an excellent option to have. Ensure that the FSM package you choose can grow with your business, whatever tomorrow may bring. Otherwise, you may find yourself having to shop for new field service management software before you can break into a new market or take on a large national or even international contract. Remember, anything that slows or stops business growth is a problem to be avoided.

At the end of the day, whether you’re running an enterprise fleet or only have a handful of drivers, Azuga has an FSM solution or package that will meet and exceed your needs. We work with fleets of all sizes and offer custom reporting designed specifically for your business. Schedule a demo of Azuga’s FSM software today to learn how our solutions work to enhance your field service operations.

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FSM Software for Enterprise Fleet Companies: The Differences You Need to Know About

January 22, 2021

If you operate a field service business today, it’s almost impossible to compete without good field service management (FSM) software. FSM software allows you to keep track of your technicians as they go about their work, keep up with fleet maintenance and compliance issues, and ensure your operations run smoothly and safely. But not all FSM packages are alike — some are targeted specifically for enterprise businesses, while others only work for smaller fleets, and still others can scale between the two.

Small Business FSM Software

Small businesses have different needs than their enterprise counterparts. With only a handful of employees in a small area, the priorities are vastly different from enterprise-level companies with hundreds or even thousands of vehicles on the road across several states or even the entire country. Here are the features you’re likely to see highlighted in small business FSM software.

Price

Top of the list for many small businesses is price. While all companies want to get the most bang for their buck, a small fleet may not have the capital for a large upfront investment, even if the ROI is quick. 

For this reason, many small businesses turn to open source software solutions or packages, where you purchase the device and get the software for free. But with field service management software, open-source options and plug-and-play devices are often a poor choice. These software packages may not be updated regularly — or at all. They also may not offer adequate support if something goes wrong, and many are vulnerable to security breaches, potentially putting your business and your customers at risk of data theft.

Ease of Installation

Next, small businesses need a device and software that offer a quick install and that require little to no training to use. Smaller field service companies simply can’t take their vehicles out of commission while mechanics install new devices. They also don’t have the time to sit through hours of classes to learn to use their new software. 

FSM solutions that run through a simple plug-in OBD device offer a quick installation that won’t tie up vehicles in the mechanic’s bay during installation. Instead, managers can simply connect the device to the OBD port in each vehicle, then send drivers on their way. Likewise, software that offers an easy-to-understand interface with a useful dashboard and plenty of support options allows fleets, small and large alike, to skip long training sessions and learn on the fly instead.


Enterprise FSM Software

ROI is often more important in an enterprise fleet than price, and installation may not be nearly as concerning. Instead, enterprise companies need software that will track large fleets all on the same screen or even integrate multiple fleets into the same reports. They want the ability to integrate their software with other solutions they’re using to run their business and they may need to track other large assets beyond standard fleet vehicles. 

Visibility Across a Large Fleet 

Many small-business-targeted FSM solutions may only be able to track a handful of vehicles at a time. This limitation means a large fleet would have to fracture their business into smaller teams and track them separately. While this might work in some instances, it doesn’t offer optimal visibility into all facets of your field service business, and that could mean critical data gets lost in the shuffle. 

FSM solutions geared toward enterprise fleets must be able to track more than 100 vehicles at once on the same screen. They also must have management features for drilling down and looking at specific groups within the fleet, or even individual drivers, as needed. Reporting should be offered for the entire fleet as a single group, but should also offer the ability to view smaller focus groups or jobs with a specific target or purpose. 

Integrations and Partners

In an enterprise environment, FSM software will only be one part of the technology that runs your business. Ideally, you want an option that integrates with other software solutions like Salesforce or WEX. Look for an FSM solution that partners with other software companies to offer the best integrations possible for your business.

There’s another type of partnership that can be important for your enterprise field service business. Business partnerships with companies that provide insurance or other business services can be beneficial in your FSM solution. You may also find partnerships with professional organizations or governmental regulators, which offer cost savings or other benefits. The more partnerships your FSM solution provides, the easier it will be to integrate into your daily operations.

Asset Tracking

Finally, many enterprise fleets have more to track than just vehicles. If your FSM solution tracks only a specific type of truck or only vehicles with OBD ports, you may be missing out on the benefits of GPS-based asset tracking. In an enterprise fleet where these assets may move between a host of far-flung locations, this type of tracking is even more critical.

With properly integrated asset tracking, your field technicians can see the location of large equipment like backhoes and generators at a glance. And you can geofence large assets to give you alerts whenever they’re on the move. Reporting can even let you know which assets are being used to their potential and which are sitting idle and could be put to better use.

Scalability Matters

No matter the size of your business or the number of vehicles your drivers and technicians operate, scalability is always an excellent option to have. Ensure that the FSM package you choose can grow with your business, whatever tomorrow may bring. Otherwise, you may find yourself having to shop for new field service management software before you can break into a new market or take on a large national or even international contract. Remember, anything that slows or stops business growth is a problem to be avoided.

At the end of the day, whether you’re running an enterprise fleet or only have a handful of drivers, Azuga has an FSM solution or package that will meet and exceed your needs. We work with fleets of all sizes and offer custom reporting designed specifically for your business. Schedule a demo of Azuga’s FSM software today to learn how our solutions work to enhance your field service operations.

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