If you operate a field service business today, it’s almost impossible to compete without good field service management (FSM) software. FSM software allows you to keep track of your technicians as they go about their work, keep up with fleet maintenance and compliance issues, and ensure your operations run smoothly and safely. But not all FSM packages are alike — some are explicitly targeted for enterprise businesses, while others only work for smaller fleets, and still others can scale between the two.
Enterprise FSM Software
ROI is often more critical in an enterprise fleet than price, and installation may not be nearly as concerning. Instead, enterprise companies need software that will track hundreds or thousands of moving parts, all on the same screen or even integrate multiple fleets into the same reports. They want the ability to integrate their software with other solutions they’re using to run their business, and they may need to track other assets beyond standard fleet vehicles.
Visibility Across a Large Fleet
Many small-business-targeted FSM solutions may only be able to track a handful of vehicles at a time. This limitation means a large fleet would have to fracture their business into smaller teams and monitor them separately. While this might work in some instances, it doesn’t offer optimal visibility into all facets of your field service business, and that could mean critical data gets lost in the shuffle.
FSM solutions geared toward enterprise fleets must track more than 100 vehicles at once on the same screen. They also must have management features for drilling down and looking at specific groups within the fleet, or even individual drivers, as needed. Reporting should be offered for the entire fleet as a single group, along with the ability to view smaller focus groups or jobs with a specific target or purpose.
Integrations and Partners
Enterprise FSM software will only be one part of the technology that runs your business. Ideally, you want an option that integrates with other software solutions like Salesforce or WEX. Look for an FSM solution that partners with other software companies to offer the best integrations possible for your business.
There’s another type of partnership that can be important for your enterprise field service business. Business partnerships with companies that provide insurance or other business services can be beneficial in your FSM solution. You may also find partnerships with professional organizations or governmental regulators, which offer cost savings or other benefits. The more affiliations your FSM solution provides, the easier it will be to integrate into your daily operations.
Asset Tracking
Finally, many enterprise fleets have more to track than just vehicles. If your FSM solution works only in a specific type of truck or in vehicles with OBD ports, you may be missing out on the benefits of GPS-based asset tracking. This tracking is even more critical in an enterprise fleet where these assets may move between a host of far-flung locations.
With adequately integrated asset tracking, your field technicians can see the location of large equipment like backhoes and generators at a glance. And you can geofence large assets to give you alerts whenever they’re on the move. Reporting can even let you know which assets are being used to their potential and which are sitting idle and could be better used.
Enterprise FSM Software
ROI is often more important in an enterprise fleet than price, and installation may not be nearly as concerning. Instead, enterprise companies need software that will track large fleets all on the same screen or even integrate multiple fleets into the same reports. They want the ability to integrate their software with other solutions they’re using to run their business and they may need to track other large assets beyond standard fleet vehicles.
Visibility Across a Large Fleet
Many small-business-targeted FSM solutions may only be able to track a handful of vehicles at a time. This limitation means a large fleet would have to fracture their business into smaller teams and track them separately. While this might work in some instances, it doesn’t offer optimal visibility into all facets of your field service business, and that could mean critical data gets lost in the shuffle.
FSM solutions geared toward enterprise fleets must be able to track more than 100 vehicles at once on the same screen. They also must have management features for drilling down and looking at specific groups within the fleet, or even individual drivers, as needed. Reporting should be offered for the entire fleet as a single group, but should also offer the ability to view smaller focus groups or jobs with a specific target or purpose.
Integrations and Partners
In an enterprise environment, FSM software will only be one part of the technology that runs your business. Ideally, you want an option that integrates with other software solutions like Salesforce or WEX. Look for an FSM solution that partners with other software companies to offer the best integrations possible for your business.
There’s another type of partnership that can be important for your enterprise field service business. Business partnerships with companies that provide insurance or other business services can be beneficial in your FSM solution. You may also find partnerships with professional organizations or governmental regulators, which offer cost savings or other benefits. The more partnerships your FSM solution provides, the easier it will be to integrate into your daily operations.
Asset Tracking
Finally, many enterprise fleets have more to track than just vehicles. If your FSM solution tracks only a specific type of truck or only vehicles with OBD ports, you may be missing out on the benefits of GPS-based asset tracking. In an enterprise fleet where these assets may move between a host of far-flung locations, this type of tracking is even more critical.
With properly integrated asset tracking, your field technicians can see the location of large equipment like backhoes and generators at a glance. And you can geofence large assets to give you alerts whenever they’re on the move. Reporting can even let you know which assets are being used to their potential and which are sitting idle and could be put to better use.
Scalability Matters
No matter the size of your business or the number of vehicles your drivers and technicians operate, scalability is always an excellent option to have. Ensure that the FSM package you choose can grow with your business, whatever tomorrow may bring. Otherwise, you may find yourself having to shop for new field service management software before you can break into a new market or take on a large national or even international contract. Remember, anything that slows or stops business growth is a problem to be avoided.
At the end of the day, whether you’re running an enterprise fleet or only have a handful of drivers, Azuga has an FSM solution or package that will meet and exceed your needs. We work with fleets of all sizes and offer custom reporting explicitly designed for your business. Schedule a demo of Azuga’s FSM software today to learn how our solutions work to enhance your field service operations.
