SMB Onboarding Manager


Cortez, CO or remote location

Job Classification

Customer Success

Job Description

The Small to Medium Business (SMB) Onboarding Manager will drive the success path for new SMB customers.  The position will set the standards to ensure new customers have a great experience with implementation and adoption of the Azuga solution. This role will develop, improve, and implement best practices between New Customers and their operational gains using Azuga.

  • Self-motivated, high energy, & dynamic inside sales and online presence
  • Driven personality with a track record for over-achieving
  • Strong phone communication skills - able to understand different buying personas
  • Ability to prioritise tasks in a fast-paced environment
  • Ability to be a resourceful team player who excels at building trusting relationships with customers and colleagues
  • Ability to accept and implement coaching
  • Flexible schedule

Desired Qualifications / Skills
  • Evaluate processes as a business resource to identify gaps, best practices, proven success stories, and inefficiencies that can be used to continually improve day to day operation and approach with new customers.
  • Subject Matter Expert and customer resource on all aspects of the Azuga solution
  • Lead conversations with customers to determine how to best align their company goals while integrating Azuga solutions.
  • Top resource in aligning with new customers and fostering their experience throughout their onboarding process.
  • Team resource in guiding process transformations that will continually develop and improve customer experience, interaction, and retention through the onboarding process.
  • Provide value-ad to new customers to exemplify their return on investment, illustrating how Azuga is seamless to their operations
  • Collaborate with Account Management, Customer Success, Customer Support to provide working solutions on any account-based issues or questions.
  • Continually strive to drive faster time to value and improve overall customer experience.
  • Be highly responsive to both customer and internal email and phone inquiries.
  • Be a customer ambassador and advocate.
  • Perform additional tasks as needed and/or requested.
Education and Experience
  • 3+ years of management experience,SaaS experience preferable
  • Previous experience in coordinating business processes between new customers and application solutions in a Lead role.
  • Expert with CRM applications and business communication tools (Docusign, Zoom, etc)
  • Excellent MS Office/Google Suite skills
  • Must be able to work with a diverse culture
  • Ability to work within a fast-paced, change-embracing corporate culture
  • Must be detail oriented while maintaining thorough follow-through
  • Ability to multitask, prioritize and manage time effectively to meet aggressive timelines
  • Superior communication skills(verbal and written, both internal and external)
  • Team leader, resource on best practices and mentor
  • Ability to problem solve and think critically to meet company expectations
  • Ability to interpret data to find and present trends, value, and ROI
  • Excellent listening and presentation skills
  • High level of attention to detail
  • Strong conflict resolution skills
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