Deliver a World Class customer experience while providing efficient and courteous proactive customer service and account management. Assist customers with data entry as well as account set-up and maintenance while growing a long-term business relationship with multiple points of contact. Become the voice of the customer and collaborate with the appropriate internal departments to best accommodate the customer’s needs. Facilitate any and all training available to the customer.
Minimum of 2 years prior experience in customer service and account management with knowledge of GPS preferred.
Recurring work situation to occur with regard to account interactions and management. Must have the ability to “think on your feet” and build confidence with customers. Regular communication with executive level, enterprise customers to help build and maintain strong working relationships. Operates independently with minimal supervision and may have to use a high degree of creativity to accommodate customer needs. Fulfills the needs of customers by providing services through the use of phone and online meetings. Contacts sometimes contain confidential/sensitive information and discretion is a must.