A leader in surveillance, compliance, and investigative services, PhotoFax provides insurance carriers, third-party administrators, and self-insured companies with defense in workers’ comp, liability, and long-term disability claims.

Challenges

• Faced difficulties while using phone-based GPS application to locate investigators and verify proof of services.
• Inaccurate mileage readings.
• High telecommunication costs.

Solution

• Employed Azuga’s fleet tracking solution, due to overall functionality, accuracy of location and mileage, customer support and willingness to partner on the product road map.

Results

• Quickly locate drivers and verify proof of visit.
• Demonstrate to their insurance customers the surveillance locations visited by PhotoFax investigators and the duration of each visit.
• Fuel-wasting activities such as idling, speeding and sudden starts are now monitored through system alerts and addressed in real time.