A dedicated customer success manager to help with customer support, on-boarding and training, new product introductions, and questions.
Safety first culture. Drivers became aware of areas to improve upon while on the road.Coaching and training assists in adjusting driver behavior.
Vehicle recovery in hours. With police assistance, vehicle recovery can happen in hours instead of days. Locate a vehicle in real-time with Azuga.
Building great relationships. Fleet managers build open communication with customer success managers. Azuga offers friendly service because our customers are part of our family.
Azuga’s driver scorecards allow managers to govern high-risk and watch-list employees on a regular basis. In-cab alerts tell the driver to change a behavior as soon as it happens. At Service Experts driver scores are used in daily performance tracking. If drivers are at risk, coaching and training begins to change the bad behaviors. When Service Experts started with Azuga in 2015, their scores were as low as 67. Within three months the average score as 80. Now the company is consistently around 85. Constant reporting, changes to driving habits, and a renewed focus on safety has helped Service Experts stand out among their competition.