"Far and away I get everything I need for the best price out there."
From heating and cooling to plumbing and electric, Service Experts is a full-service HVAC company servicing North America since 1996.
As a one man department, North American Fleet Manager David McCauley’s time is money. When a vehicle was stolen from a location in California last year, he turned to Azuga to help. Luckily the OBD II device was still plugged in. He relayed the tracking information from the dashboard to his local police station. The car was successfully returned and the culprits were apprehended within hours.
Azuga works with customers to make sure the devices are used properly and safely. By using Y cables with the plug and play devices, removal of the device and theft is more difficult. Y cables hide the device under the console, but do not require major installation time. This installation takes minutes, not the hours that in-dash installations take.
David has worked with the same Azuga customer success manager from the start. With help on training, follow up, continual education, and a direct line to support, David has built a long-standing relationship with Azuga.
Azuga’s driver scorecards allow managers to govern high-risk and watch-list employees on a regular basis. In-cab alerts tell the driver to change a behavior as soon as it happens. At Service Experts driver scores are used in daily performance tracking. If drivers are at risk, coaching and training begins to change the bad behaviors. When Service Experts started with Azuga in 2015, their scores were as low as 67. Within three months the average score as 80. Now the company is consistently around 85. Constant reporting, changes to driving habits, and a renewed focus on safety has helped Service Experts stand out among their competition.