While GPS vehicle tracking reduces costs and makes operations more efficient, fleet owners are also gaining real competitive advantage by improving their customer service and building their brands.
No wonder nearly 70% of businesses seeking vehicle tracking capabilities cite “improving service” as a major “why-to-buy.” That’s not all. A survey of “top performing” fleet GPS users found they were 4 times more likely than other organizations to keep waiting customers informed of a technician’s whereabouts — a GPS-enabled key to high customer satisfaction.
Delays are inevitable. For customers urgently waiting for service, punctuality is a major pain point. As top performing fleets have learned, keeping customers informed can substantially improve satisfaction and protect your business reputation.
Stand Out. Whether it’s a delivery, repair, or any other outbound service call, Azuga shows you exactly where your vehicles are – so you can tell customers exactly when you’ll be there.
Get there faster. Azuga GPS fleet tracking calculates distance-to-destination by actual route, not as the crow flies. This and other high-precision features come standard. You’ll route more efficiently, cut response times, handle more calls and respond faster to unscheduled emergency calls — quickly out-performing competitors.
Keep customers informed. Azuga Accuracy Plus™ technology “reads” your vehicles’ location and speed up to 60 times more often than other systems. It helps you give customers more reliable ETAs. When they know what’s happening, there’s less resentment. And, you can still be a hero to your customers!
Extend the advantage. Azuga tracking makes it easy to tailor a customer service improvement program for your business. You can reward employees and provide incentives based on on-time arrivals, customer updates and other key indicators that drive satisfaction. Make the Azuga advantage permanent and ongoing — make every tech a sales rep too!