Small-to-medium businesses with fleets typically use their vehicles for pickup and delivery services (packages, passengers) and service appointments (technicians) — all time-sensitive functions.
Delays at previous stops plus traffic and other unforeseen events such as fender benders or breakdowns, can make arrival times uncertain. Customers get frustrated, even angry, at late arrivals. And, not keeping the customer updated is almost as bad as not being there when promised — customers have other urgent priorities to juggle, and not knowing about delays can be crazy-making.
How a business manages these common situations can substantially affect reputation, new customer acquisition, customer retention, and growth — especially in an Internet and Social Media world when online reviews and comments increasingly drive sales.
Azuga GPS will help you win and keep more customers, deliver dazzling service to build customer loyalty, and help build a positive reputation.
Get to customers ahead of competitors. Reduce wait times. Respond faster to unscheduled emergency calls by knowing exactly which vehicles are in the area. And, handle customer disputes about charges on-the-spot.
Give waiting customers more frequent, accurate updates about arrival times. Improve performance via better coordination among drivers and dispatch. Improve call completions. Exceed customer expectations every time!
Heroic Results »
70% of business owners and fleet managers say better customer service is a top priority. Azuga can transform your people into heroes — improving your business in compelling ways, providing an easy path to delivering dazzling service.